Privacy policy

Below you will find information on how we collect, use, and protect your personal data when you visit our webshop and make a purchase.

What information do we collect?

Name, address, and contact details: We need these to process your order and to contact you regarding your purchase. This includes your name, billing and shipping address, email address, and phone number.
Payment information: When you place an order, your payment information (e.g., credit card details) is processed via Apple Pay or Google Pay. We do not store this payment information on our own servers.
Device and browser information: We collect information about the device and browser you use to visit our site. This helps us optimise the website and resolve technical issues. This includes your IP address, browser type, operating system, and device identification.

How do we use your information?

Processing orders: Your personal data is used to accept, process, and ship your order, as well as to keep you informed of your order status.
Communication: We use your contact details to inform you about your order, answer questions, and (with your consent) send newsletters and offers.
Improving our service: The information we collect helps us improve our website, products, and services.

Cookies and tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your computer. They help us, for example, to remember your shopping cart, save your preferences, and see which pages you visit. You can disable cookies in your browser settings, but this may affect the functionality of the website.

Third parties

We work with third parties to run our webshop:

Shopify: Our webshop is built on the Shopify platform. Shopify processes a portion of your personal data. You can view Shopify's privacy policy on their website.
Apple Pay and Google Pay: For payment processing, we use Apple Pay and Google Pay. They have their own privacy policies, which can be found on their respective websites.

Security of your data

We take the security of your personal data seriously. Our website is secured with SSL encryption, meaning your data is transmitted safely. Payment transactions are processed with encryption by Apple Pay and Google Pay.

Your rights

You have the right to:

Access your personal data.
Correct your personal data.
Have your personal data deleted.
Object to the processing of your personal data.

To exercise these rights, please send an email to info@novella-label.com

Data retention

We do not store your personal data longer than necessary for the purposes for which it was collected. Legal obligations may require us to retain certain data for a longer period.

Children's privacy

We do not knowingly collect personal data from children under the age of 13. If you believe we have accidentally collected personal data from a child under 13, please contact us at info@novella-label.com