Shipping policy

Find all information regarding the shipping of your order below.

Shipping Costs: All orders are shipped free of charge.

Where We Ship: We currently only ship within the United Kingdom.

Processing Time: Your order will be processed within 1-3 business days. (Monday - Friday)

Order Cut-Off Time: Orders placed before 2:00 PM GMT will begin processing the same business day. Orders placed after this time will be processed the next business day.

Delivery Time: Delivery takes 5-7 business days. (Monday - Friday)

Track & Trace: Once your order has been shipped, you will receive an email with a track & trace code so you can follow the status of your shipment.

Delays: Sometimes unexpected delays may occur, for example, due to busy periods at the carrier. We do our best to keep you informed.

Company Details

  • Company Name: Novella Fashion
  • Business Address: Terletdreef 3, Nootdorp, 2631MS, The Netherlands
  • E-Mail: info@novella-label.com
  • Phone: +31614049831

Customer Service

  • Monday - Friday: 9:00 AM - 5:00 PM GMT

  • Saturday and Sunday: 10:00 AM - 4:00 PM GMT

  • Average response time: within 24 hours