Refund policy


You have 30 working days to return an item.

Returned items must be unused, undamaged, and in their original packaging.

To initiate a return, please send an email to info@novella-label.com

The costs for the return shipment are at your own expense.

Once we have received your return, it will take 4-7 working days for your refund to be processed. Refunds will be issued via the original payment method.

Would you like to exchange an item for a different size or colour? This is possible.

You can cancel an order within 2 hours of placement.

Company Details

  • Company Name: Novella Label
  • Business Address: Terletdreef 3, Nootdorp, 2631MS, The Netherlands
  • E-Mail: info@novella-label.com
  • Phone: +31614049831

Customer Service

  • Monday - Friday: 9:00 AM - 5:00 PM GMT

  • Saturday and Sunday: 10:00 AM - 4:00 PM GMT

  • Average response time: within 24 hours